Terms of service

1. SCOPE
These General Terms and Conditions apply to all orders placed by consumers (§ 13 BGB) via the online shop of:

AFATO Surfwear
Diandra Stelljes & Fabian Tappert Textil GbR
Eutiner Straße 30
27751 Delmenhorst, Germany
Email: hello@afato-surfwear.com

2. CONTRACTUAL PARTNER & CONCLUSION OF CONTRACT
The purchase contract is concluded with:
Diandra Stelljes & Fabian Tappert Textil GbR
The product presentations in our online shop are not legally binding offers but serve as a non-binding online catalogue.
By clicking the "Buy now" button, you place a binding order. The contract is concluded upon dispatch of the order confirmation.

3. PRICES & SHIPPING COSTS
All prices shown are final prices in euros and include all price components. Our sales are exempt from VAT under Section 19(1) of the German VAT Act (small business regulation); VAT is therefore not shown separately.
Shipping costs are charged in addition to the prices shown. The amount is stated separately at checkout before you place your order and can also be viewed at any time on our shipping page.
For deliveries outside the EU (e.g. USA, Australia, Indonesia), additional customs duties, taxes or fees may apply and are to be borne by the customer.

4. DELIVERY
Delivery will be made either from Germany or from our warehouse in Bali, depending on the destination and product availability.
Details on shipping times and countries can be found on our shipping page.

5. PAYMENT METHODS
In the AFATO shop, the following payment options are available:

  • Shopify Payments (e.g. credit card, Klarna, Sofort, etc.)

  • PayPal

Your chosen payment method will be charged immediately upon order completion.

6. RETENTION OF TITLE
The goods remain our property until full payment has been received.

7. RIGHT OF WITHDRAWAL
Consumers have a right of withdrawal in accordance with our withdrawal policy. The period is 14 days from receipt of the goods. You may declare your withdrawal to us informally (e.g. by email or letter) or use our electronic withdrawal function. This function is permanently available throughout the entire withdrawal period via the "Declare withdrawal" link in the footer of our website. We will confirm receipt of a withdrawal declaration submitted through this function without undue delay on a durable medium (usually by email), stating the date, time and content of your declaration.
The customer bears the cost of returning the goods.

8. STATUTORY WARRANTY
The statutory warranty rights apply.
The statutory warranty period is two years from receipt of the goods. It covers defects that were already present at the time of delivery — including where they only become apparent later.

It is not a guarantee of durability. Ordinary signs of use and normal wear and tear are therefore not defects, nor are changes caused by improper handling — such as fading or loss of shape due to sun, chlorinated or salt water, or care that departs from the instructions on the sewn-in label. Your statutory rights remain unaffected.

If the goods delivered are defective, you may choose between repair and replacement as the form of supplementary performance. We bear the necessary costs, in particular shipping costs.

If you choose repair, the limitation period for defect claims in respect of the entire item is extended once by twelve months. This applies to goods purchased on or after 31 July 2026.

We are liable without limitation for damage arising from injury to life, body or health, for intent and gross negligence, and under the German Product Liability Act. In cases of simple negligence we are liable only for the breach of a material contractual obligation, i.e. an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely; in that case our liability is limited to the foreseeable damage typical for this type of contract. Any liability beyond this is excluded.



9. ONLINE DISPUTE RESOLUTION
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (Section 36 German Consumer Dispute Resolution Act, VSBG).

10. JURISDICTION & APPLICABLE LAW
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
The place of jurisdiction is Delmenhorst or Hamburg, if legally permissible.
For customers outside the EU, mandatory consumer protection laws of their country of residence may also apply.

11. CONTRACT LANGUAGE
The contract language is German or English.