FAQ
Got questions about our surfwear, your order or finding the right size? You'll find answers to our most common questions below. If there's anything else you'd like to know, feel free to reach out to us at hello@afato-surfwear.com.
Products & Fit
Are AFATO bikinis made for surfing?
Absolutely! AFATO was created for women who love surfing and want to feel free and confident in the water. Our designs combine functionality with a clean look and are made to stay in place while surfing. So you can focus on catching waves instead of adjusting your bikini.
Will my bikini stay in place while surfing?
That's exactly what we're aiming for! Our designs are tested in the ocean and created to provide a secure fit during duck dives, wipeouts and active surf sessions. Our signature WaveHold™ band provides extra support around the waist. Because you should be thinking about catching waves, not whether your bikini is still where it's supposed to be.
How do I find the right size?
Finding your perfect fit is easy with our interactive size calculator. Simply enter your bust, waist and hip measurements to get a personalised size recommendation.
How do AFATO bikinis fit?
Our bikinis are intentionally designed with a slightly snug fit to help keep them secure while surfing. The fabric stretches by approximately 1–3 cm when wet, so your bikini may feel a little tighter than usual when dry.
Can I wear AFATO pieces for swimming too?
Of course! Our surfwear isn't just made for surf sessions. It's equally perfect for swimming, stand-up paddling and relaxed days at the beach.
Materials & Production
What materials is AFATO surfwear made of?
Almost all of our surfwear styles are made from high-quality Italian Vita fabric by Carvico, featuring ECONYL® regenerated nylon (78% polyamide and 22% elastane). ECONYL® yarn is made from regenerated nylon waste, including discarded fishing nets and other nylon waste materials.
The fabric combines excellent stretch, shape retention and durability. A few individual styles use different materials – you'll always find the exact fabric composition in each product description.
Where is AFATO surfwear made?
Our surfwear is handmade in Bali, Indonesia, in collaboration with a small, family-run production facility. We work closely with our production team and create our designs in small batches, with great attention to detail.
Does AFATO surfwear offer UV protection?
Yes! Our Vita fabric offers UPF 50+ protection, helping shield covered skin from harmful UV radiation. Please remember that uncovered areas still need to be protected with sunscreen.
Orders & Shipping
Where does AFATO ship to?
We ship worldwide! Depending on your destination and availability, your order will be shipped from our warehouse in Germany or from Bali. Available shipping options for your country will be displayed at checkout.
How much does shipping cost and how long does delivery take?
All orders are processed within 1–3 business days. Shipping costs and estimated delivery times depend on your destination:
- Germany: €4.99 (free on orders over €100), 1–4 business days
- Europe: €12.99, 3–8 business days
- Indonesia: Free shipping
- USA: $34.99 USD, 5–8 business days
- Australia: $39.99 AUD, 5–10 business days
- Asia (excluding Indonesia): €19.99, 5–15 business days
- South America & Africa: €39.99, 7–10 business days
Within Bali, same-day delivery may also be available after your order has been processed, depending on whether your location is covered by Gojek or Grab.
Please note that additional import duties, taxes and customs fees may apply to deliveries outside the EU and Indonesia. These charges are the responsibility of the customer. Customs clearance times are not included in the estimated delivery times.
How can I track my order?
Once your order has been shipped, you'll receive a shipping confirmation email with a tracking number. You can use it to follow your parcel's journey.
Can I change or cancel my order?
Orders can only be cancelled before they have been shipped. If you need to make a change or cancel your order, please contact us as soon as possible at hello@afato-surfwear.com.
Once your order has been shipped, cancellation is no longer possible. However, you can return your order in accordance with our return policy.
Returns & Exchanges
Can I return my order?
Yes! You have 14 days from the day you receive your order to return an item.
Items must be unworn, unwashed, in their original condition and in their original packaging. Gift cards and items explicitly marked as "Final Sale" are excluded from returns.
Return shipping costs are the responsibility of the customer. Original shipping costs are non-refundable. Additional customs and handling fees may apply to returns from outside the EU.
How do I return an item?
Before sending anything back, please email us at hello@afato-surfwear.com with your name, order number and the items you'd like to return.
We'll then provide you with the correct return address and all the information you need. We recommend using a tracked shipping service so your return can be followed.
Do you offer direct exchanges?
We currently don't offer direct exchanges. If you'd like a different size or style, please contact us by email first. We'll check availability and guide you through the next steps. In most cases, this means placing a new order and returning your original item in accordance with our return policy.
What should I do if I receive a damaged or incorrect item?
That definitely shouldn't happen! If you receive a damaged or incorrect item, please contact us at hello@afato-surfwear.com within 14 days of delivery, before sending the item back. We'll look into it and guide you through the next steps.
When will I receive my refund?
Once we've received and inspected your return, we'll notify you by email. If your return is approved, your refund will be issued to your original payment method within a few business days.
Payments & Contact
Which payment methods do you accept?
We accept various secure payment methods, including credit cards, PayPal and other options such as Klarna. All currently available payment methods will be displayed at checkout.
How can I get in touch with AFATO?
Have a question about our products, need help finding your size or want to know something about your order? We'd love to hear from you!
Just drop us an email at hello@afato-surfwear.com.